Terms & conditions

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Terms and conditions

GENERAL TERMS:

VacationRoost and its affiliated companies (Affiliates) make reasonable efforts to ensure that Web site data is correct; however, properties, products, services, and information published on this and other related Web sites may include inaccuracies or typographical errors. VacationRoost and its Affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the pricing and description of the vacation rental properties, car, and other travel products displayed on this Web site (including, without limitation, photographs, property descriptions, amenities, pricing, etc.). Changes and improvements to descriptions and pricing may be made at any time and without notice.

Custom Quote product offers are based on current availability and pricing, and cannot be guaranteed until an electronic authorization has been received and your credit card has been charged.

A hotel room is defined as a single room with a bathroom. Hotel rooms may offer different forms of bedding that typically include one of the following: king, queen, full, twin, bunk, Murphy bed, trundle, or sofa-sleeper. Hotel rooms do not typically include a kitchen, or a separate bedroom.

A studio is defined as room consisting of a main room, kitchenette, and bathroom. Studios may offer different forms of bedding that typically include one of the following: king, queen, full, twin, bunk, Murphy bed, trundle, or sofa-sleeper.

Bedding options are only meant to provide a partial list, other options may apply.

CANCELLATION POLICY:

Cancellation requests must be submitted to VacationRoost Inc. by e-mail to cancel@VacationRoost.com or by official letter addressed to 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, Utah, 84121. Cancellation requests for any reason received from time of booking up to 61 days prior to arrival forfeit 50% of the total. Cancellation requests for any reason received 60 days or less prior to arrival forfeit the full amount paid.

RENTAL TERMS:

Pets are not allowed in any of our properties unless specified in writing. All properties are non-smoking unless otherwise noted. There are no refunds for late arrivals and/or early departures. A major credit card is typically required upon check-in to cover incidental charges. VacationRoost reserves the right to supply client’s credit card information to unit supplier if a credit card is not given upon check-in. Specific unit numbers and bed configurations are not guaranteed. We reserve the right to provide accommodations of equal or greater value, at no extra charge, if it becomes necessary to relocate a guest or group should a property become unavailable.

DAMAGE POLICY:

Any damages that may be claimed by Customer against VacationRoost for alleged breach of this Agreement shall be limited to the total amount of monies paid and shall specifically exclude any indirect, special, consequential or punitive damages. Each party to this Agreement consents and submits to personal jurisdiction over the party by, and venue in, the courts of the State of Utah in and for Salt Lake County, Utah, regarding any legal action arising from, or otherwise related to, this Agreement. Any dispute arising between you and VacationRoost shall be brought exclusively in the state courts located in Salt Lake County, Utah.

AIRLINE TICKET RESERVATIONS:

Airline overbookings, changes or cancellations: Flights may be overbooked, changed or cancelled by the airline. If you are denied boarding on a flight, you may be entitled to compensatory payment. The rules for denied boarding as well as for flight changes and cancellations are available from the airline.

Prepaid Tickets: Most airlines include a non-refundable service charge for allowing prepaid airline tickets to be picked up at an airline ticket counter. This charge is levied by the airline and not by VR Travel.

Unused, Lost, Stolen or Destroyed Airline Tickets: Your airline tickets may have value if unused. Please notify VR Travel of any unused flights for assistance in determing any available value for refund or credit. Lost, stolen or destroyed tickets must be processed by the airlines' LTA guidelines. It may be necessary to purchase with tickets, pending this refund or credit for any lost, stolen or destroyed tickets. If you cancel your reservations directly with the carrier, please contact VR travel within 72 hours of the cancellation so that we can track any credit for future use.

VACATION PROTECTION:

VacationRoost Vacation Protection Plan Provided by VacationGuard® Travel Protection.

You’ve been looking forward to your vacation for a long time and now you’re ready to make plans. We strongly suggest the purchase of travel insurance to protect yourselves and your vacation investment.

Insurance Coverage Includes: Trip Cancellation and Trip Interruption which covers non-refundable payments if your trip must be canceled or interrupted for unexpected injury, sickness, or death; Travel Delay up to $2000. This provides coverage if you are delayed for more than 5 hours due to a covered reason during the course of your trip (certain limitations apply); Emergency Medical Transportation up to $250,000 if you become sick or injured on your trip.

VacationGuard® Travel Protection protects against the loss of your vacation rental deposit or payments if unforeseen circumstances cause you to cancel or postpone your trip.

Why VacationGuard® Travel Protection?

Think about the possibility of not being able to go on vacation, or having to cut your trip short for some reason. It’s not a pleasant thought but neither is putting a significant amount of money in jeopardy. VacationGuard® Travel Protection has been specifically designed to protect most travel-related losses, stepping in where other insurance benefits leave off.

When you purchase VacationGuard® Travel Protection, your rental deposit and nonrefundable fees are protected if your trip is canceled, interrupted or postponed for a covered reason.* You and your traveling companions (up to 12) will also be covered for travel delays, baggage delays, and baggage theft and damage.*

Here are a few examples**:

Your spouse becomes ill a few days before departure and you must cancel the trip.

You've prepaid lift tickets, rental equipment and ski/snowboard lessons and must return early from your vacation.

You lose your job shortly before departure and must cancel your trip.

You arrive by air but your bags do not.

*Up to the covered amount.

** These are just a few events that could form the basis of a covered VacationGuard® Travel Protection insurance claim. For more details of the program, including applicable terms and limitations of coverage, please refer to the Certificate of Insurance/Policy or consult your rental agent.

For More Information

Contact VacationRoost to obtain more information on VacationGuard® Travel Protection, or click here to view the condensed plan overview.

VacationGuard® Travel Protection 24 Hour Customer Service: 1-866-314-9480

Please be advised:

This optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner's insurance policy, personal liability insurance policy or other source of coverage. This insurance is not required in connection with the Insured's purchase of travel tickets.

California residents:

We are doing business in California as WASC Insurance Agency. CA License # is 0B01400.

Plan may not be available in all jurisdictions.

Insurance coverage is underwritten by Stonebridge Casualty Insurance Company, an Aegon Company, NAIC #10952.